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How to Decide What to Work On When Nothing’s Technically ‘Broken’

July 15, 20254 min read

Not every business coaching conversation starts with a crisis.

In fact, some of the most important ones begin with something more subtle.

The business is profitable. The team is performing. You’re paying the bills, making progress, and probably even sleeping okay.

But beneath the surface, there’s a quiet question nagging at the back of your mind:

“What exactly should I be focused on next?”

It’s not that things are broken. But it’s also not clear where your energy will have the biggest return.

If that sounds familiar, you’re not alone - and you're not doing anything wrong.

Here’s why this stage is more dangerous than it seems and what you can do about it.

Success Brings Complexity, Not Simplicity

Most business owners dream of the day things start “working.”

But what no one tells you is this: the moment you get out of survival mode, complexity arrives.

You have more staff to support. More systems to improve. More clients to satisfy. More tech and tools you could implement. More ideas flying in every direction.

It’s not starvation that kills most growing businesses - it’s indigestion.

You become overwhelmed with options. You lose the clarity that helped you grow in the first place. And without structure, your team starts to drift too.

This isn’t about fixing a problem. It’s about avoiding slow erosion.

Why Being Reactive Isn’t a Strategy

When there are no urgent fires to put out, it’s easy to shift into maintenance mode.

The problem? Maintenance is not momentum.

Without a clear plan, your time becomes dictated by:

  • The loudest team member

  • The newest software trend

  • The next “urgent” but not important task

You move from opportunity to opportunity, but never quite feel like you’re getting ahead.

Busyness becomes your default—and progress becomes accidental.

This is why the absence of chaos doesn’t mean the presence of control.

The 3-Lens Filter: A Smarter Way to Prioritise

When everything seems important, how do you decide what to work on?

Here’s a simple but powerful framework to consider as a starting point. Ask yourself:

1. Impact

Will this materially improve revenue, profit, time leverage, or client outcomes?

2. Urgency

Does this need to be addressed now - or are you just reacting?

3. Strategic Fit

Does this move you closer to your 12-month goals and 5-year picture for the business (and life) you want?

You want to find the initiatives that sit in the sweet spot - high impact, time-sensitive, and strategically aligned.

Everything else can wait, be delegated, or parked.

This triage approach doesn’t just cut through the noise - it creates calm, confident momentum.

Common Mistakes When Everything’s Going Well

Without clear filters like the one above, even smart owners can slip into patterns that waste time and money.

Here are three traps to avoid:

Chasing Shiny Objects

Jumping on new software, marketing tactics, or “growth hacks” before confirming they solve a real problem.

Overbuilding Infrastructure

Creating complicated internal systems for a future scale that may never come - diverting time from revenue-generating work.

Reactive Hiring

Adding team members without a clear plan for what success in that role looks like - leading to frustration, churn, or bloat.

These aren’t signs of failure. They’re symptoms of growth without strategy.

What High-Performing Owners Do Differently

The best business owners don’t just do more - they choose better.

Here’s how they make decisions with discipline:

  • They define and revisit their strategic vision regularly - so every action ladders up to it.

  • They plan in 90-day sprints - making goals achievable and measurable.

  • They stay focused on leverage - building systems, not just solving symptoms.

  • And they invest in thinking time - creating space to work on the business, not just in it.

It’s not about knowing all the answers. It’s about asking better questions - consistently.

Why Working With a Coach Creates Real Clarity

At Butler & Co, we don’t assume something’s wrong.

In fact, we love working with clients who are already in a good place - and want to go from “fine” to focused, confident, and free.

Here’s how coaching helps in this exact moment:

  • We hold up a mirror to your business - and uncover hidden priorities.

  • We guide you through a structured process to choose the right next moves.

  • And we help you execute consistently, quarter after quarter, without getting overwhelmed.

The result? You reclaim clarity. Your team gets aligned. And you start making faster progress - without adding more noise to your plate.

Feeling the Pull to Get Clearer?

If you’ve been thinking:

“The business is doing well… but I’m still not sure what I should be focused on next…”

That’s often the exact moment where real strategic growth begins - not with a problem, but with a decision to level up.

At Butler & Co, we occasionally set aside time for select business owners who are ready to gain clarity and momentum.

These sessions aren’t for everyone - but if you’re in a growth phase and feel the timing is right, I’d be happy to explore if we’re a fit to work together.

Request a Strategic Coaching Session

Even one focused conversation can sharpen your direction and free up headspace.

Let’s map your next move.


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